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Office 365 for Sierra College Faculty/Staff – What do I need to know?

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Top 4 Questions

Top Issue #1I can’t get my smartphone to sync to my Sierra College email account

First you need to remove/delete your existing Sierra College Exchange email profile on your phone

Top Issue #2Always log out when you are done with your Office 365 session!

  • Once logged in to the Sierra College Office 365 portal it is very important that you log out when you are done with your session or else your session stays logged in.
  • To log out click on your account profile icon on the top-right corner of your portal page and then click “Sign Out” as shown in the picture below:


Warning: Logging out of mySierra, or closing your browser tab, does NOT log you out of Office 365 email. You must use the Sign Out step shown above!

Top Issue #3Do NOT reset your password using Office 365 Password Reset Link within Office 365

  • When you log in to the Office 365 portal do not use the link shown below that says “Can't access your account?”


Your log in account is based on the AD and mySierra account at Sierra College.  If you need to change/recover your password use the Sierra College Password Reset Tool at:


Top Issue #4 – Accessing your Sierra College Office 365 email.

To access your Sierra College email simply log into mySierra and click the Check My Email link as shown below.


Be sure to sign out (log out) of both systems when you are finished. Click the Sign Out option at the top right of the home screen in mySierra and Office 365 email.


Office 365 for Sierra College Faculty/Staff – What do I need to know?

  • Email is being routed to your new Office 365 account
  • You'll still keep the same email address, e.g., jsmith@sierracollege.edu

Click the blue Email Icon in the upper right corner of mySierra to access your Office 365 Email with Outlook Web Access (OWA). Use your full mySierra email address and password to log in, e.g., username@sierracollege.edu

The Office 365 Email service offers you:

  • Access to email on your smartphone or any browser
  • Access to 5 copies of Microsoft Office that you can install to your devices while attending Sierra College

Download and install Office 365 and setup Email for iPhone, Android, Windows, and Mac
As an alternative method - Access Email through any browser (http://login.microsoftonline.com)
Additional Email support is available here (OWA Quick Start Guide)
Additional Office 365 support is available here (O-365 training, videos, and tutorials)

How to Get Help

Here are ways for you to get additional help:
(Sierra College does not provide technical support for MS Office on your personally-owned devices.)

The Hub has put together a video to help.

Quick Start SmartPhone Setup

Set up a mobile device using Outlook Web App (OWA)

Log in to Sierra College O-365


Setup Office 365 on:

Android Phone
Windows Phone
PC/Notebook - Mac

Setup Email on:

Android Phone
Windows Phone
Other Devices

OWA Quick Start Guide

mySierra /OWA

All other 0-365 Support

O-365 training, videos, and tutorials

OWA Migration tools

Migrate contacts, calendars, and email from other accounts into OWA

O-365 Documentation

Links to MS Support

Sierra-O365 FAQ


O-365 –One Drive FAQ

Using O-365 OneDrive for Business

Office 365 Outlook blocks certain file attachments to prevent malicious code from infecting your computer.


When Office 365 users try to open or view attachments in email messages in Outlook they experience the following symptoms:

In Office 365, the attachment isn't displayed in the message. Instead, a generic placeholder, such as “1 Attachment” is displayed, and this can't be opened.

When users try to view attachments in Office 365 Outlook, they receive the following error message:

“Access to attachments has been blocked. Blocked attachments: <FileName>.”


This issue occurs if the attachment is blocked by Outlook. By default Outlook blocks attachments that have certain file name extensions for protection against potentially malicious code.

For a list of all blocked attachments go here: https://support.microsoft.com/en-us/kb/2852113


Microsoft recommends directing users to compress the files that they intend to send (for example, as a .zip file) and then send the compressed files as attachments. To create a zip file, simply right-click on the file and select “Send to” then “Compressed”.

Remember, if you receive emails from an untrusted or unknown source do not open attachments, including .zip files.

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