Student Tech Support

Get Help with Your Technical Issues

Technology help is available at Student Tech Support. We can assist current students with a variety of college-related technical issues.  

Connect to a Windows 10 computer on campus from your device at home! If you have a Mac, Chromebook, or cannot otherwise install software on your home device to complete your coursework, please use the instructions to remote connect to a lab computer

Concerned about not having a device or internet access to do your school work? Complete the Student Technology Request Form.  

Looking for self-help technical guides? View our Student Tech Support video tutorials and student help articles.

Need to reset your password? Use the password reset tool. Passwords require 10 to 32 characters, including at least one uppercase and one lowercase letter, and at least one number.

Request a Laptop or Hotspot Request a WebCam On-Campus Computer Reservations

We provide assistance with web services and programs needed for class, including Canvas, Pearson and McGraw-Hill. For help with homework, visit the Tutor Center

Experiencing Canvas or other technology issues? Schedule 15-minute appointments via Sierra Connect.

What is Canvas?

Canvas is our course hosting management system. It’s where you can participate in your classes online via a computer or mobile app. 

To learn Canvas basics, check out:

What is Adobe Creative Cloud? 

Adobe Creative Cloud offers apps, creative work and learning resources. Use these Adobe Creative Cloud instructions to gain free access to them from your personal device(s).

This on-campus service is not available at this time. 

We can help you learn how to login, add money to your account, and check your balances. We provide support for Learning Commons printers.

You can also use these instructions on how to pay-to-print.

Let us show you how to access your web apps and how to collaborate with classmates.

Adobe Creative Cloud
If you enroll in a course requiring this software, please closely follow the Adobe Creative Cloud instructions.

Microsoft One Drive
If you're still carrying around a flash drive, USB or thumb drive or any other portable file storage option, this tutorial is for you. Learn how to use OneDrive to save data to an offsite or remote storage system.

How to Convert Pages (Mac) to Other Formats
Learn how to convert documents in Mac to PDF, Word, etc.

Microsoft Office 365
Learn how to access Microsoft Office 365, an integrated experience, that includes access to Word, Excel, PowerPoint, MS office downloads, Cloud file sharing, and more. These applications are updated monthly with the latest features and security updates.

Sierra Connect for Students
Learn what Sierra Connect offers student and how to login.

Zoom Basics
Learn how to use Zoom, a remote conferencing tool, that Sierra College uses to conduct instruction remotely.

We can help connect phones and laptops to the Sierra College Wi-Fi networks. We can also help figure out the cause of an issue and provide advice on what steps to take to remedy an issue.

California Connects Hotspots

If you have requested a California Connects hotspot from us, please review the Getting Started Guide to activate your hotspot account. The guide includes tech support contact information if you have any questions or problems. 

These hotspots will come with 5 months of service. We can add additional months of service to your hotspot, should you remain enrolled in courses at Sierra College. If you run out of service time, email  

The hotspot will be delivered to your address from a third-party vendor. If you have any problems with your device, please refer to the information included in your shipment. If you need a digital copy, let us know via email:  

Free Wi-Fi on Rocklin and Nevada County Campuses

Free Wi-Fi is available to students at both our Rocklin and Nevada County Campuses. Wi-Fi is available at Rocklin in the S Lot and at NCC in Lots 7 and 8. There is guest access available, as well as secure access through mySierra.

Students are welcome to use the network for access but we request that you stay in your cars.

There is no Wi-Fi outside at our Tahoe-Truckee Campus at this time.

Reduced Cost or Free Internet Access/WiFi

Visit California Community Colleges for a list of primary internet service providers offering free or low-cost internet access and WiFi.

Contact Student Tech Center

Rocklin Campus LR 220 (Learning Commons)
Phone: (916) 660-7225
Hours: Monday-Friday, 7:30 am - 4:00 pm