Student Tech Support

To find remote resources available for students, visit www.sierracollege.edu/remotestudent.

Student Tech Support

Get Help with Your Technical Issues

Technology help is available at Student Tech Support. We can assist current students with a variety of college-related technical issues.  

Concerned about not having a device or internet access to do your school work? Sierra College has a limited number of laptops available to lend out, as well as hotspots. For details, email studenttechsupport@sierracollege.edu.  

Looking for self-help technical guides? View our Student Tech Support video tutorials and student help articles.

 

We provide assistance with web services and programs needed for class, including Canvas, Pearson and McGraw-Hill. For help with homework, visit the Tutor Center

Experiencing Canvas or other technology issues? Schedule 15-minute appointments via Sierra Connect.

What is Canvas?

Canvas is our course hosting management system. It’s where you can participate in your classes online via a computer or mobile app. 

To learn Canvas basics, check out:

What is Adobe Creative Cloud? 

Adobe Creative Cloud offers apps, creative work and learning resources. Use these Adobe Creative Cloud instructions to gain free access to them from your personal device(s).

This on-campus service is not available at this time. 

We can help you learn how to login, add money to your account, and check your balances. We provide support for Learning Commons printers.

You can also use these instructions on how to pay-to-print.

Let us show you how to access your web apps and how to collaborate with classmates.

  • Cloud Storage and Microsoft One Drive [video]
    If you're still carrying around a flash drive, USB or thumb drive or any other portable file storage option, this tutorial is for you. Learn how to use Cloud Storage and OneDrive to save data to an offsite or remote storage system.

  • How to Convert Pages (Mac) to Other Formats [video]
    Learn how to convert documents in Mac to PDF, Word, etc.

  • Microsoft Office 365 [video]
    Learn how to access Microsoft Office 365, an integrated experience, that includes access to Word, Excel, PowerPoint, MS office downloads, Cloud file sharing, and more. These applications are updated monthly with the latest features and security updates.

  • Zoom Basics [video]
    Learn how to use Zoom, a remote conferencing tool, that Sierra College uses to conduct instruction remotely.

We can help connect phones and laptops to the Sierra College Wi-Fi networks. We can also help figure out the cause of an issue and provide advice on what steps to take to remedy an issue.

If you need internet/Wi-Fi access, below is a listing of all options, including free service from the primary internet service providers.

AT&T
  • Offering unlimited internet data and internet access for limited income households at $10 a month through the "Access from AT&T" program.
  • For the next 60 days, will not terminate service for any wireless, home phone, or broadband residential or small bus customer due to inability to pay.
  • Will also waive late payment fees
  • Public Wi-Fi hotspots open for anyone who needs them.
  • For more information, visit AT&T.

 Charter Spectrum Free WiFi

  • Free spectrum broadband and Wi-Fi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call 1-844-488-8395 to enroll
  • Installation fees will be waived for new student households within the Charter network territory
  • Open WiFi hotspots
  • For more information, visit Charter Spectrum  

Comcast Xfinity Free WiFi

  • Internet Essentials, their broadband adoption program, is free to new low-income customers for 60 days
  • Data plans will be paused for 60 days, which will give all customers unlimited data for no additional charge
  • No late disconnects or late fees for those who contact the company about not being able to pay their bill
  • For more information, visit Comcast Xfinity.

Sprint

  • Won’t terminate service if customers are unable to pay 
  • Waive late fees 
  • Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3
  • Customers with metered data plans will have unlimited data per month for 60 days at no extra cost
  • Customers will get an extra 20GB of mobile hotspot data per month for 60 days
  • Coming soon:  Customers with mobile hotspot-capable handsets without a hotspot will get 20GB per month for 60 days at no extra cost.
  • For more information, visit Sprint. 

 T-Mobile

  • Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months
  • All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming
  • T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. This feature coming soon
  • For more information, visit T-mobile

Verizon Free WiFi

  • Tripling data allowance for Verizon Innovative Learning schools
  • Will not terminate service to any residential or small business customers because of their inability to pay bills
  • Waiving late fees
  • For more information, visit Verizon  

Contact Student Tech Center

Rocklin Campus LR 220 (Learning Commons)
Email: studenttechsupport@sierracollege.edu
Phone: (916) 660-7225
Hours: Monday- Thursday, 7:00 am - 5:30 pm