Sierra College App

I see incorrect information in the app, can’t find something I’m looking for, or I found a broken link. Who can help me?

You can email mobileappfeedback@sierracollege.edu.

I’m having a technical issue with the mobile app (log in issues, classes not showing, etc.). Who can help me?

You can submit a ticket in the app by going to Settings > Help & Feedback > App Technical Support.

When was I provided the Mobile App Terms of Service (TOS) and Students’ Rights and Responsibilities?

You were shown and accepted the Mobile App Terms of Service (TOS) and Students’ Rights and Responsibilities when you first downloaded the mobile app and once each semester on the add/drop deadline. Additionally, they are always available in the mobile app and online.

Where can I review the Mobile App Terms of Service (TOS) and Student’s Rights and Responsibilities?

You can view the Mobile App Terms of Service (TOS) online or in the mobile app. The Students’ Rights and Responsibilities can be viewed online at catalog.sierracollege.edu/student-resources.

Where can I report a Title IX concern (harassment, discrimination, self-harm, etc.)?

You can find contact information for the Title IX office and other supports online by visiting Report It.

Where can I report a safety or security concern?

Please reach out to the Department of Community Safety to report security or safety concerns

Who can I talk to if my mobile app account has been suspended or muted?

If you believe your account was muted or suspended in error, or you would like to discuss why your account has been muted or suspended, you can follow the Grievance Process outlined in the Student’s Rights and Responsibilities.

By using the Sierra College mobile app, you agree that you will do not do any of the following:

1. Post any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, offensive, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, or national law or regulations, or
2. Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited communication or engage in spamming or flooding

• Comments may be deleted due to:
• Personal attacks
• Being deliberately misleading
• Inclusion of direct references to harm, or threats to self or others
• Posting of personal information that may put the poster or others at risk
• Profanity that is directed at another person

Additional actions that may be taken:

• Photos of other students, license plates, or nudity may be removed
• For sale posts of items that may not be legally sold may be removed
• Images or memes considered threatening or offensive may be removed

Code of Conduct. You are accountable for your conduct and content when using the App.

  3. By agreeing to these Terms, you’re agreeing that, when using the App, you will follow this code of conduct:

• Don’t do anything illegal, or try to generate or share content that is illegal.
• Don’t engage in any activity that exploits, harms, or threatens to harm children.
• Don’t send spam or engage in phishing, or try to generate or distribute malware. Spam is unwanted or unsolicited bulk email, postings, contact requests, SMS (text messages), instant messages, or similar electronic communications. Phishing is sending emails or other electronic communications to fraudulently or unlawfully induce recipients to reveal personal or sensitive information, such as passwords, dates of birth, Social Security numbers, passport numbers, credit card information, financial information, or other sensitive information, or to gain access to accounts or records, exfiltration of documents or other sensitive information, payment and/or financial benefit. Malware includes any activity designed to cause technical harm, such as delivering malicious executables, organizing denial of service attacks or managing command and control servers.
• Don’t publicly display or use the App to generate or share inappropriate content or material (involving, for example, nudity, bestiality, pornography, offensive language, graphic violence, self-harm, or criminal activity).
• Don’t engage in activity that is fraudulent, false or misleading (e.g., asking for money under false pretenses, impersonating someone else, creating fake accounts, automating inauthentic activity, generating or sharing content that is intentionally deceptive, or manipulating the App to affect rankings, ratings, or comments).
• Don’t circumvent any restrictions on access to, usage, or availability of the App (e.g., attempting to “jailbreak” an AI system or impermissible scraping).
• Don’t engage in activity that is harmful to you, Sierra College, or others (e.g., transmitting viruses, stalking, trying to generate or sharing content that harasses, bullies or threatens others, posting terrorist or violent extremist content, communicating hate speech, or advocating violence against others).
• Don’t violate or infringe upon the rights of others (e.g., unauthorized sharing, resale, or distribution of copyrighted music or other copyrighted material or taking photographs or video/audio recordings of others without their consent for processing of an individual’s biometric identifiers/information or any other purpose using the App).
• Don’t engage in activity that violates the privacy of others.
• Don’t help others break these rules.

You acknowledge and agree that Sierra College has the right to monitor the app electronically and to disclose any information as necessary to satisfy any law, regulation or other governmental request, or any Sierra College policy defined in the Student Rights and Responsibilities Handbook to protect itself, its subscribers, or users.

Sierra College will not intentionally monitor or disclose any private message unless required by law. Sierra College reserves the right to refuse to post or to remove any information or materials, that, in its sole discretion, are unacceptable, undesirable, inappropriate or in violation of these Terms of Service.

Warranties. SIERRA COLLEGE, AND OUR BOARD, OFFICERS, EMPLOYEES, AND AGENTS (“SIERRA COLLEGE”), MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE APP. YOU UNDERSTAND THAT USE OF THE APP IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” YOU BEAR THE ENTIRE RISK OF USING THE APP. SIERRA COLLEGE DOESN’T GUARANTEE THE ACCURACY OR TIMELINESS OF THE APP. TO THE EXTENT PERMITTED UNDER YOUR LOCAL LAW, WE EXCLUDE ANY IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, AND NON-INFRINGEMENT. YOU MAY HAVE CERTAIN RIGHTS UNDER YOUR LOCAL LAW. NOTHING IN THESE TERMS IS INTENDED TO AFFECT THOSE RIGHTS, IF THEY ARE APPLICABLE. YOU ACKNOWLEDGE THAT COMPUTER AND TELECOMMUNICATIONS SYSTEMS ARE NOT FAULT-FREE AND OCCASIONAL PERIODS OF DOWNTIME OCCUR. WE DO NOT GUARANTEE THE APP WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE OR THAT CONTENT LOSS WON’T OCCUR, NOR DO WE GUARANTEE ANY CONNECTION TO OR TRANSMISSION FROM THE COMPUTER NETWORKS.

Limitation of Liability. If you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Sierra College, and our board, officers, employees, and agents, direct damages up to an amount equal to any fees you paid for the App for the month during which the loss or breach occurred (or up to $10.00 if the Services are free). You can’t recover any other damages or losses, including direct, consequential, lost profits, special, indirect, incidental, or punitive. These limitations and exclusions apply even if this remedy doesn’t fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Apps, or the software related to the App.

Individuals who do not abide by these Terms of Service may have their accounts muted, suspended, or closed permanently without notice.